FAQs

Care and Repair

To maintain the lustre of your jewellery, avoid exposure to household bleach and other cleaning products, which can quickly cause discolouration.

To clean, gently wipe the surface of your jewellery with a polishing cloth. Avoid commercial liquid polish or “dips.”

A diamond can be chipped by a hard blow along its grain so avoid wearing when doing heavy manual work.

Items of jewellery should be stored carefully and separately as diamonds can scratch each other, as well as other stones and metals. Keep any chains fastened to stop them getting tangled up in your jewellery box and keep everything out of direct sunlight, away from heating vents and windowsills.

If you are travelling, keep your jewellery in a soft, cloth pouch. As with daily storage diamonds should be kept in a separate pouch to avoid damaging other items.

Pen/Pencil
To maintain the lustre of your ballpoint pen/propelling pencil, avoid exposure to household bleach and other cleaning products, which can quickly cause discolouration.

To clean, gently wipe the surface of your ballpoint pen/propelling pencil with a polishing cloth. Avoid commercial liquid polish or `dips’.

When not being used, we recommend that you store your ballpoint pen/propelling pencil in your soft lined individual pouch to prevent them being scratched.

Makers Cabinet Pieces

Your pieces are designed to last a lifetime, and the bronze will patina with time and use.

To clean, gently wipe the surface of your pen with a cloth.

When not being used, we recommend that you store your ruler/sharpener/iris in your soft lined individual pouch to prevent them being scratched.

The anti-tarnish tab is a storage strip designed to absorb atmospheric pollutants to slow down the build-up of tarnish through oxidisation, allowing your jewellery to retain its brightness over time.

To ensure best results, we recommend placing jewellery with the storage strip in an enclosed space and replacing every 3 months or as required.

We are unable to offer cleaning and care services at present but please refer to our advice on cleaning and storage or for further contact our customer services team on customerservice886@royalmint.com

Every piece of 886 by The Royal Mint jewellery is covered by a lifetime guarantee on receipt of a valid proof of purchase. This warranty is in addition to other rights you may have in relation to the piece. To return your jewellery to us for assessment, please contact our customer services on customerservice886@royalmint.com

Product Properties

Hallmarks, often called quality marks or purity marks, are laser applied by the Assay's Office which guarantees the minimum precious metal content present in your 886 by The Royal Mint piece.

Each product within the 886 by The Royal Mint collection is hallmarked with the initials of the Deputy Master of the Mint (AJ), and the exclusive Cross Crosslet and Tower marks.

Hallmarks depicted on product images are for representational purposes only and may vary.

Learn more about hallmarking

Every piece excepting chains and stud earrings above 0.5 grams is engraved with its precious metal gram weight as a marker of its intrinsic value. The minimum weight that requires hallmarking for gold is 0.5 gram for Gold and 1 gram for Silver.

Gold is measured in carats and divided into 24 parts. Pure gold (Au) is measured as 24ct gold.

18 ct gold is 18/24 parts by mass or 75 per cent gold, pieces created in this carat are ideally suited for everyday wear, as their shape will adjust and adapt to suit the wearer over time, which is beneficial for jewellery intended for a lifetime of wear.

The carat finish can be identified by a small stamp (hallmark) located on the gold, typically in a discreet spot such as the inside of a band, the clasp of a necklace or bracelet or the post or butterfly of your earrings.

9ct can be referred to as ‘9ct’, ‘9k’ or ‘375’
18ct can be referred to as ‘18ct’, ‘18k’ or ‘750’

Every piece in our collection is made from solid precious metals including Sterling silver, 9ct and 18ct yellow gold, 18ct rose gold and 18ct white gold.

Sizing

Download our ring size guide here, either measure an existing ring or use our ruler and sizing chart to find the perfect fit. Our guide is on hand to take the guesswork out of ring shopping.

We have a ring size international conversion chart available online to help find your UK ring size. Please click here to view chart.

Sustainability

Showcased through selected pieces produced on-site in Llantrisant, South Wales, 886 by The Royal Mint is the first luxury jewellery brand to use gold recovered from e-waste. The Royal Mint partners with Canadian clean-tech firm Excir to extract gold from the printed circuited boards of lap-tops and mobile phones.

All other gold, comprising predominately recovered and recycled sources, is obtained from specific suppliers, all of whom undergo due diligence checks in line with The Royal Mint’s Responsible Sourcing principles.

We work with a specific group of external suppliers to source predominantly recovered and recycled silver - for 886 by The Royal Mint. All our suppliers undergo due diligence checks in line with The Royal Mint’s Responsible Sourcing principles.

Since December 2022, selected 886 pieces, where indicated in the relevant product details, are also made from silver recycled in the UK from disused medical X-rays .

Please contact services if you wish to check the metal source for any particular product by emailing customerservice886@royalmint.com

At 886 by The Royal Mint we are committed to only using responsibly sourced precious metals, predominately from recovered and recycled sources. We have undertaken robust due diligence checks with our suppliers to help us understand the provenance of the metals we procure.

We will continue to work with existing and new suppliers to further enhance our sourcing activities, consistent with our Responsible Souring principles and wider sustainability ambitions.

We have chosen to use lab-grown diamonds in the 886 by The Royal Mint Pavé range. In doing so, The Royal Mint is able to further demonstrate its commitment to responsible sourcing, while still providing diamonds of the highest quality and beauty.

Each jewellery piece by 886 by The Royal Mint is presented in a luxurious storage box in iconic yellow suede. Handmade in Italy, our cases will ensure that your piece is carefully stored so as to last a lifetime and beyond.

Each stationery piece is presented in a two-piece gift box with travel pouch.

Payments

For online purchases, we accept Visa, Mastercard, Google Pay and Apple Pay. We also accept AMEX for customers in the USA.

At our Burlington Arcade store, we accept Visa, Mastercard, AMEX, Apple Pay and Google Pay, as well as cash payments in GBP up to £8,500.00.

In an increasingly global economy individual and business are more vulnerable to illicit criminal activities. We conduct ID checks, which includes personal identity and residency checks, for the purposes of anti-money laundering, identification, and risk mitigation.

You may be asked to complete a KYC or ID check during account opening, during the checkout process, and periodically whilst you hold an account, as well as during in-store purchases. Our KYC checks are mandatory, and you agree to us carrying out these checks as part of the terms and conditions when opening an account and transacting with us.

In addition to being asked to complete KYC checks, you may be asked to complete source of funds and wealth checks. These checks require you to evidence how you have accrued your funds to transact with us.

There is a wide range of documentary evidence that we can accept to evidence your source of funds and wealth, which will be communicated to you if you are required to complete these checks.

Unfortunately, if you are unable or unwilling to provide the information and evidence if and when requested, we will not be able to provide you an account or allow you to transact with us.

Orders

To amend or cancel your order, please email our customer service team at customerservice886@royalmint.com.

We will make every effort to satisfy your request, but cannot guarantee your order can be modified once it has been submitted. For orders that have already been processed may not be cancelled or modified; you may be required to return your item via our returns service.

After confirmation of your order, your local carrier will reach out to you to provide an estimated delivery date. You will then receive a tracking number allowing you to follow the shipment of your order on the carrier's website.

Shipping

Total delivery charges are determined by the delivery address of the customer. The following delivery charges apply to orders placed on the website:

UK orders (Recorded Delivery): Free
International orders (Recorded Delivery): £12.50

We are responsible for orders until the package is delivered to the customer. If the package goes missing, we may choose to open an investigation with the carrier to determine the responsible party. Please contact our customer services on if your order details indicate the package has been delivered but nothing was received.

You should not accept or sign for any delivery where the package has been damaged, resealed or tampered with and instruct the courier to return the package to us. We cannot accept any liability for loss once a package has been accepted by any person at the delivery address.

For customers outside of the UK, all orders are shipped with Import Duties & Taxes unpaid. Therefore, customers will be contacted by our nominated courier in advance of delivery for collection of these fees which are payable directly to the courier. Duties and taxes are non-refundable.

We are able to despatch goods internationally. However, due to certain United Kingdom government and international restrictions, we do not despatch goods to private individuals who are residents of the following countries and regions:
Afghanistan, Al Qaida, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, Democratic Republic of the Congo, Guinea, Republic of Guinea-Bissau, Iran, ISIL (Da’esh), Iraq, Democratic People’s Republic of Korea (North Korea), Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, Zimbabwe.

Returns

We’re happy to accept returns on all items except pierced earrings which are non-returnable for reasons of hygiene and safety.

Should you wish to return your purchase, we are happy to offer you a refund provided the item or items are returned within 30 days of receipt.

We do not offer product exchanges, if you wish to change your item for a different size or alloy please follow the returns process and place a new order.


We always do our best to process refunds within 7-10 days. Please make sure the items are in the same condition as you received them, including the packaging.

Please contact our customer service team on customerservice886@royalmint.com including your name, order number and the reason for your return request.

Once your return is initiated we will send you a pre-paid label to return your order.

Please allow up to 10 working days, from the day your return has been received back with us, for returns to be processed. Once the return has been processed, a confirmation email will be sent to you.

Refunds will be issued to the original form of tender and will be processed within ten (10) working days of the return.

Burlington Arcade

For the most up-to-date information including contact details and opening times, please click through to our Store Locator page.

Please package your product carefully and return in person to our Burlington Arcade store, together with the receipt.

Trevor Griffith
The 886 Gift Edit
The 886 Chain Bar
Christabel Macgreevy