What delivery charges can I expect for my order?
Total delivery charges are determined by the delivery address of the customer. The following delivery charges apply to orders placed on the website:
- UK orders (Recorded Delivery): Free
- International orders (Recorded Delivery): £12.50
Please allow 2-5 working days processing time for quality control inspections prior to despatch, and additional processing time over bank holidays.
Are my 886 products insured when shipped?
We are responsible for orders until the package is delivered to the customer. If the package goes missing, we may choose to open an investigation with the carrier to determine the responsible party. Please contact our customer services if your order details indicate the package has been delivered but nothing was received.
What if the delivery packaging is damaged?
You should not accept or sign for any delivery where the package has been damaged, resealed or tampered with and instruct the courier to return the package to us. We cannot accept any liability for loss once a package has been accepted by any person at the delivery address.
Will my order require me to pay additional duties?
For customers outside of the UK, all orders are shipped with Import Duties & Taxes unpaid. Therefore, customers will be contacted by our nominated courier in advance of delivery for collection of these fees which are payable directly to the courier. Duties and taxes are non-refundable.
Do you ship internationally?
We are able to despatch goods internationally. However, due to certain United Kingdom government and international restrictions, we do not despatch goods to private individuals who are residents of the following countries and regions:
Afghanistan, Al Qaida, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, Democratic Republic of the Congo, Guinea, Republic of Guinea-Bissau, Iran, ISIL (Da’esh), Iraq, Democratic People’s Republic of Korea (North Korea), Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, Zimbabwe.