Delivery

 

What delivery charges can I expect for my order?

Total delivery charges are determined by the delivery address of the customer. The following delivery charges apply to orders placed on the website:

  • UK orders (Royal Mail Special Delivery Next Day/48hr): Free
  • International orders (UPS Worldwide): £12

Orders placed before 11.30 am Monday to Friday will be despatched the same day and sent by Royal Mail Special Delivery (24hr). Orders placed after 11.30am will be despatched the next working day. Please allow additional processing time over weekends and bank holidays. Excludes Made to Order and Makers Cabinet items. Engraved items will be despatched within 7-10 working days.

Are my 886 products insured when shipped?

We are responsible for orders until the package is delivered to the customer.  If the package goes missing, we may choose to open an investigation with the carrier to determine the responsible party. Please contact us if your order details indicate the package has been delivered but nothing was received.

What if the delivery packaging is damaged?

You should not accept or sign for any delivery where the package has been damaged, resealed or tampered with and instruct the courier to return the package to us. We cannot accept any liability for loss once a package has been accepted by any person at the delivery address. Please report any damage to your packaging and/or products within 7 days of receipt.

Will my order require me to pay additional duties?

For customers outside of the UK, all orders are shipped with Import Duties & Taxes unpaid. Therefore, customers will be contacted by our nominated courier in advance of delivery for collection of these fees which are payable directly to the courier. Duties and taxes are non-refundable.

Do you ship internationally?

We are able to despatch goods internationally. However, due to certain United Kingdom government and international restrictions, we do not despatch goods to private individuals who are residents of the following countries and regions:

Afghanistan, Al Qaida, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, Democratic Republic of the Congo, Guinea, Republic of Guinea-Bissau, Iran, ISIL (Da’esh), Iraq, Democratic People’s Republic of Korea (North Korea), Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, Zimbabwe.