This page, together with the documents referred to in it, sets out the terms on which The Royal Mint Limited (we, us, our and The Royal Mint) allow you to open and manage your customer account (Customer Account) with us on our website www.royalmint.com and/or our mobile applications (either and both being defined herein as Platform).

By opening and using your Customer Account, you confirm that you accept these terms and conditions (Account Terms) and that you agree to comply with them. If you do not agree to these Account Terms, please refrain from opening or using a Customer Account.

Please note that some clauses in these Account Terms apply only in relation to our buy back service (Buy Back Service) or purchase of any gold, silver or platinum coins or bars from the Platform in Bullion quality standard, including products from our DigiGold (including digital gold, silver and platinum) range (Bullion Products) – we have stated within each such clause where this is the case.

You are also bound, where appropriate, by the other terms and conditions on our site, including our Website Terms of Use.

We will only use your personal information as set out in our Privacy Policy.

1. Information about us
1.1. We are a government owned company, registered in England and Wales under company number 06964873, with our registered office at Llantrisant, Pontyclun, CF72 8YT, United Kingdom (our premises). Our VAT number is GB 256 5227 96. We operate www.royalmint.com.
1.2. To contact The Royal Mint, please see our Contact Us page or email us on: customer.services@royalmint.com.

2. Registration
2.1. In order to buy our products (Products) through our Platform, you must have a registered approved Customer Account.
2.2. To be eligible to register a Customer Account, you must meet the following criteria, and you represent and warrant that:
(a) if you are a consumer, you:
(i) are 18 years of age or older;
(ii) agree to us carrying out certain credit and personal identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation and you shall provide us with such documentation as we may require to satisfy these purposes upon registration and from time to time thereafter;
(iii) are not currently restricted from using our Platform, or not otherwise prohibited from having a Customer Account (for example, if you are a resident of a restricted country or region listed here: https://www.royalmint.com/help/account/international-customers/);
(iv) will only maintain one Customer Account at any given time; and
(v) will not infringe any rights of ours or our licensees, including intellectual property rights such as copyright or trademark rights.
(b) if you are a business, you:
(i) agree to us carrying out certain credit and identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation and shall provide us with such documentation as we may require to satisfy these purposes from time to time;
(ii) are not currently restricted from using our Platform, or not otherwise prohibited from having a Customer Account (for example, if you are registered in a restricted country or region listed here: https://www.royalmint.com/help/account/international-customers/);
(iii) will only maintain one Customer Account at any given time;
(iv) have full power and authority to enter into these Account Terms and doing so will not breach any other agreement to which you are a party;
(v) will not infringe any rights of ours or our licensees, including intellectual property rights such as copyright or trademark rights; and
(vi) agree to provide at your cost all equipment, software and internet access necessary to use our Platform.

3. Our management of Customer Accounts
3.1. We reserve the right to:
(a) reject an application by any person or organisation for a Customer Account;
(b) suspend access to a Customer Account if opened;
(c) close a Customer Account;
(d) withdraw customer services support; and
(e) block access to our Platform,
in each case at our sole discretion and without reason.

4. Funding Customer Accounts
4.1. If you are a:
(a) consumer, you must fund your Customer Account from a personal banking facility registered in your own name; or
(b) business, you must fund your Customer Account from a business banking facility registered in the business’ name.
4.2. To make a purchase of Bullion Products via the Platform, you have the option to either pay for them with a debit or credit card, or otherwise pre-fund your Customer Account. Please note that the pre-fund option is available for the purchase of Bullion Products only (and will not, for example, be available where you are purchasing a mixed basket of Bullion Products and other Products). You will need to have a Customer Account with sufficient funds credited to be able to buy Bullion Products via the pre-fund option. When you register on the Platform, you will be provided with account information to transfer funds from your bank account to our designated bank account. You may also deposit funds by debit or credit card. Once you have deposited funds to your Customer Account via bank transfer, debit card or credit card, you will be notified that money is available to buy Bullion Products.
4.3. A debit card may be used to fund your Customer Account or to make a purchase, up to a maximum deposit of £50,000, or by using a credit card up to a maximum deposit of £20,000.
4.4. Your Customer Account is solely for the purpose of facilitating purchases via the Platform. It is not designed or intended to serve any other purpose.
4.5. Funds deposited into your Customer Account but not used to buy Bullion Products within 30 calendar days of crediting your Customer Account may be returned without notice.
4.6. You may be required to provide evidence of your source of funds and wealth in relation to any funds deposited into your Customer Account or that you seek to use to fund purchases – we will contact you where this is required. Where we request this, and you are unable or refuse to provide the required evidence, we may return the funds without notice and cancel any purchase.
4.7. Please note that your debit and/or credit card provider may charge you a fee for funding your Customer Account and for making purchases. You should contact your bank or card issuer to confirm any charges which they may impose before funding your Customer Account. We will not be liable to you for any such charges.

5. Withdrawals
5.1. Prior to withdrawal, you must add a linked bank account within My Account.
5.2. If we can validate that monies are to be returned to your same bank account from which you originally credited your Customer Account by bank transfer, no further checks will be necessary.
5.3. If you funded your account by debit card or wish to withdraw to a different bank account from that used to fund the account this will be subject to us completing satisfactory due diligence checks on the account, which may include the requirement to provide evidence. Failure to do so may result in delay in receipt of funds.
5.4. If you are a:
(a) consumer, your withdrawal from your Customer Account must be to a personal banking facility registered in your own name; or
(b) business, your withdrawal from your Customer Account must be to a business banking facility registered in the business’ name.

6. Third Party Access
6.1. If you have mental capacity, and wish to provide another individual (third party) access to your account, please review and complete our Third Party Access - Guidance and Mandate. Third parties that you grant access to your account may be subject to the same criteria as you are as a Customer, including being subject to certain credit and personal identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation.
6.2. Once you have reviewed and completed our Third Party Access - Guidance and Mandate, please send this to us either by:
6.2.1. Email: customer.services@royalmint.com; or
6.2.2. Post: Customer Services Team, PO Box 500, Pontyclun, CF72 8WP.
6.3. We will contact you to confirm receipt of your request and inform you if we require any additional information in order to process your request. Please note that it can take up to 10 working days, beginning the day after we receive your request before your third party is set-up with access to your account.
6.4. If a Customer has lost mental capacity and you have been appointed attorney, controller, deputy, guardian, or intervener, you must inform us as soon as practicable following your appointment. We will require certified evidence of your appointment and may need to conduct certain credit, identity and residency checks for the purposes of anti-money laundering, identification and risk mitigation. Please review, complete and return our Third Party Access - Guidance and Mandate referred to above.
6.5. If you are attorney, controller, deputy, guardian, or intervener for an individual who is not an existing Customer, and you are looking to set-up an account for them, please review, complete and return our Third Party Access - Guidance and Mandate referred to above.
6.6. Please contact Customer Services should you have any questions on 0800 032 2154.

7. Notifying us of a death of a Customer
7.1. If a Customer has died and you are their representative, executor, or next of kin, you must inform us as soon as practicable. Please review and complete our Deceased Customer - Guidance and Notification. Please send this to us either by:
7.1.1. Email: customer.services@royalmint.com; or
7.1.2. Post: Customer Services Team, PO Box 500, Pontyclun, CF72 8WP.
7.2. We will contact you to confirm receipt of your notification and inform you if we require any additional information.
7.3. Please note that, before providing information as to a deceased Customer’s account status (such as whether they held a secure storage box, what the balance of their account is or what, if anything, they held in the vault), we will require a certified copy of the Customer’s death certificate and confirmation that you are entitled to administer the Customer’s estate. For example, if you are an executor and this is specified in the Customer’s will, then we will require a certified copy of that will. If the Customer did not complete a will, we would require a declaration to that effect to be made and that you are the Customer’s ‘next of kin’. Ordinarily, this means a widow/widower or surviving civil partner, child, parent, brother or sister, or other relative or entitled person.
7.4. Depending on the deceased Customer’s account status, we may require a certified copy of a Grant of Representation, Grant of Probate or Confirmation (Scotland). We may ask for this if the Customer held a secure storage box and/or holdings valued £5,000.00 or more. However, we reserve the right to request this regardless of whether a secure storage box is held and/or holdings are valued £5,000.00 or more.
7.5. We may also conduct certain credit, identity and residency checks on you as the Customer’s representative, executor or next of kin for the purposes of anti-money laundering, identification and risk mitigation.
7.6. Please contact Customer Services should you have any questions on 0800 032 2154.

8. Dormancy
8.1. A dormant Customer Account is one which hasn’t been used in the last 12 calendar months, excluding debited storage charges. Dormant Customer Accounts pose a significant risk of fraudulent activity, since they are not being checked regularly.
8.2. To prevent your Customer Account from going dormant, you must make a transaction and continue to use it regularly.
8.3. A dormant account with a credit balance, or a Product in storage, may be frozen. Please contact us to reactivate a dormant account at customer.services@royalmint.com.
8.4. Before reactivating a dormant account, we will need to check that your details are up to date, and you may be subject to a further credit and personal identity and residency checks.
8.5. A dormant account with a zero balance, and with no product in storage, may be closed.

9. Closure
To close your account, please contact us at customer.services@royalmint.com.

10. Customer Account Compulsory Checks
10.1. Upon registration, and from time to time thereafter, we will carry out electronic checks on you to confirm your identity and residency in accordance with UK anti-money laundering regulations.
10.2. If, for any reason, electronic checks cannot be performed satisfactorily, we will notify you and you will be able to use a facility via the Platform to upload files containing your identification information. If we require any further information from you, we will contact you.
10.3. You warrant that all information and documents provided to us are up-to-date, complete, truthful, accurate and not misleading.
10.4. You will be responsible for and assume all risks in respect of any information and/or documents which you send to us (either electronically or physically), until such time as we receive them, at which point we shall become responsible for their security while they are in our possession. We will not be held responsible or liable for such information and/or documents until such time of receipt.
10.5. You are also solely responsible for securing and backing up your information and documents, before sending them across to us. We recommend that you send all confidential or sensitive information and documents to us securely, for example through a traceable and adequately insured recorded delivery service.
10.6. Please see our Privacy Policy for more information on how we handle your data.
10.7. As soon as these checks have been successfully completed, you will be able to buy or sell Products.

11. For Hong Kong customers only – Consent for Compulsory Checks
11.1. In order to verify your identity for the purposes of anti-money laundering, identification and risk mitigation, you agree to voluntarily provide:
(a) The Royal Mint Limited;
(b) GB Group PLC (company number 02415211, whose registered office is at The Foundation, Herons Way, Chester, CH4 9GB) (GBG);
(c) TransUnion Limited (company number 03834989, whose registered office is at 95 Glencairn Road, London, SW16 5DG) (TransUnion); and
(d) any other customer identity verification provider contracted by The Royal Mint Limited from time to time (ID Verification Provider),
with your Personal Data (as defined below) and hereby expressly consent to and authorise as follows below.
11.2. Personal Data refers to such data only consisting of the following (and shall include any updated data of the following items from time to time):
(a) your full name, including surname, given name and other name;
(b) your Hong Kong Identity Card Number;
(c) your date of birth;
(d) your correspondence address; and
(e) your telephone number.
11.3. The consent and authorisation above is given by you to The Royal Mint Limited on its own behalf, and on behalf of, and as agent for, GBG, TransUnion and any other ID Verification Provider for the following uses of your Personal Data:
(a) the transfer to TransUnion by The Royal Mint Limited, through GBG, or to any other ID Verification Provider of your Personal Data for verification of your Personal Data;
(b) TransUnion or any other ID Verification Provider checking if your Personal Data is on the database of TransUnion or such other ID Verification Provider;
(c) TransUnion or any other ID Verification Provider providing the matching result to GBG or any other ID Verification Provider and The Royal Mint Limited, which may or may not be located inside Hong Kong, without having sent you any copy of the result for your review; and
(d) retention of the Personal Data for the period necessary in accordance with the laws of England and Wales.
11.4. By submitting this data, you understand the above and you give consent to and authorise The Royal Mint Limited, GBG, TransUnion and any other ID Verification Provider to act in accordance with the above. Further, you agree and acknowledge that the use of your Personal Data for the above by The Royal Mint Limited, GBG, TransUnion and/or any other ID Verification Provider shall not be made the basis for any complaint, claim, suit, demand or cause of action or other proceeding against The Royal Mint Limited, GBG, TransUnion or any other ID Verification Provider by you or any third party.

12. Changes to these terms
We may revise these Account Terms at any time by amending this page without notice. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

13. Jurisdiction and applicable law
These Account Terms will be governed by the laws of England and Wales. Any dispute arising from, or related to, these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last updated on 1st May 2023

The terms and conditions contained in this document (Terms and Conditions), together with our Privacy Policy and the terms contained in Opening and Managing your Account, are those under which The Royal Mint Limited (we, us, our and The Royal Mint) supply any of the products (Products): available to buy in any of our stores and shops including any 886 store and The Royal Mint Experience (each a Store); and/or advertised from time to time or listed on The Royal Mint’s websites and domains (including www.royalmint.com and 886.royalmint.com) and/or our mobile applications (together the Platform) and ordered by you, whether you place your order for those products in-store, online via the Platform or by telephone with a member of our Customer Services team and, if selected and permitted by us at the time of purchase, store them in our secure vault (or other secure storage facility) located at our premises (Vault).

Please note that some clauses in these Terms and Conditions apply only in relation to the purchase of:

• Products ordered on the Platform or by telephone but not in our Stores;
• Products from our DigiGold (which includes digital gold, silver and platinum) range (DigiGold Products), and any gold, silver or platinum coins or bars from the Platform in Bullion quality standard (collectively, with the DigiGold Products, known as Bullion Products);historical products, being products no longer available on the primary market (Historical Products); and/or all other

Products (Consumer Products), and we have stated within each such clause where this is the case. All other clauses, where it is not stated that it only applies to certain Products or sales, apply generally to all Products and sales.

In order to buy Products through our Platform, you must have a registered and approved customer account (Customer Account), and comply with our terms contained in Opening and Managing your Account. We reserve the right to refuse to process any transaction of any Customer Account on our Platform without notice or reason.

Please read these Terms and Conditions carefully and make sure that you understand them. These Terms and Conditions will apply to any contract between you and us for the buying and selling of Products and, if selected or required at the time of purchase, storage of Bullion Products or Historical Products in our Vault, via our Platform, in-store or by telephone (Contract). You should print a copy of these Terms and Conditions or save them electronically for future reference.

We may amend these Terms and Conditions from time to time as set out in clause 21.8.

You are also bound, where appropriate, by the other terms and conditions on our site, including our Website Terms of Use.

We are committed to providing total quality service and high-quality products.

Information about us
We are a government-owned company.
The following information is required by the Electronic Commerce (EC Directive) Regulations 2002:
royalmint.com is provided by The Royal Mint Limited whose registered office is at Llantrisant, Pontyclun, CF72 8YT, United Kingdom (our premises), registered in England and Wales No. 06964873.
Our email address is customer.services@royalmint.com.
Our VAT registration number is GB 256 5227 96.

Supply
If you are a consumer, you may only purchase Products if you are at least 18 years old.
If you are a business user:
You confirm that you have authority to bind any business on whose behalf you use our Platform (telephone) us, or visit a store to purchase Products.

These Terms and Conditions and those in our Privacy Policy and the terms contained in Opening and Managing your Account consist the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between you and us, whether written or oral, to its subject matter.

You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or our Privacy Policy and terms contained in Opening and Managing your Account.

You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract or our Privacy Policy and the terms contained in Opening and Managing your Account.

If you are a consumer or business user, you cannot purchase Products if you are a resident of a restricted country or region listed here.
We reserve the right to refuse to supply any individual or company and to limit the maximum quantities of individual Products which may be purchased by any individual or company (whether per individual order or in aggregate).

How the Contract is formed
This clause does not apply to Store purchases. The Contract for in-Store purchases is formed at the point which we accept your offer to purchase a Product.

Our order process allows you to check and amend any errors, approve a specified price for the Products and associated charges and specify whether the Products should be delivered to you in accordance with clause 5 (except in respect of our DigiGold Products) or in the case of Bullion Products or Historical Products, only stored in our Vault in accordance with clause 8 before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After placing an order via the Platform, you will receive an automated e-mail from us (and you may receive an e-mail from us after placing an order by telephone) acknowledging that we have received your order (Acknowledgement). This does not mean that your order has been accepted. Your order constitutes an offer by you to us to buy a Product or Products.

For all orders (including those placed via the Platform, by post or by telephone), your offer is deemed to be accepted by us, and the Contract will be formed:

• in the case of Consumer Products, at the time we take actual (and not pending) payment in full for the Product(s) or at the time that we despatch the Products you have ordered to the delivery address that you have provided (Despatch), whichever is earlier. If payment has not been taken at the time of Despatch, then we will include a copy of the Despatch invoice confirmation with the Products (Despatch Confirmation);
• in the case of Bullion Products, at the time you place your order for the supply and, if requested or required, the storage of the Bullion Products; or
• in the case of Historical Products, at the time we take payment for the Product(s) or at the time of Despatch, whichever is earlier. Upon placing an order for the Historical Product, we will endeavour to secure the Historical Product on your behalf, which shall be duly authenticated by us and a certificate of authenticity produced in a form prescribed by The Royal Mint (Certificate). The Certificate will be enclosed with the Historical Product following purchase. Although The Royal Mint takes many steps to ensure that the Certificate matches the examined coin, The Royal Mint is not responsible for, and accepts no liability in respect of, any misuse of a Certificate, including any deliberate misuse of a Certificate in relation to a coin other than the examined coin.
  

If you are purchasing Bullion Products or Historical Products via the Platform, we will acknowledge your order by sending you an e-mail and/or electronic notification via our Platform, and will confirm:
that the Products will be Despatched to you in accordance with clause 5; or
that, if requested or required, your Products will be stored in the Vault in accordance with clause 8.
The Contract will relate only to those Products for which we take payment for or those Products confirmed in the Despatch Confirmation or invoice. We will not be obliged to supply any other Products which may have been part of your order until we have taken payment for the Products or such Products have been Despatched and/or duly invoiced. For the avoidance of doubt, the Despatch Confirmation/invoice will be sent to the address for the delivery of the order.
If we are unable to supply you with a Product, for example because of a pricing error on our Platform, or a stock issue, we will inform you of this by e-mail, telephone and/or our Platform and we will not process your order. If we have processed your order, we will promptly refund you in full as soon as is reasonably practicable.
Availability
All Products are subject to availability and may be withdrawn at any time prior to Despatch or storage. Please note that, on occasions, we may discontinue a range or selection of Products, and we make no assurances (subject to mintage levels and any express assurance to the contrary) that any Product will be available for an indefinite or definite amount of time.
When ordering Products from our Platform or on the basis of any promotional materials in-Store, please note that any images are for illustrative purposes only. Whilst we try to display the colour and design of our Products accurately on our Platform and in our promotional materials, the actual colour and/or design may vary – for example, we cannot guarantee that your device’s display of any colour or design will accurately reflect the colour or design of the Products and/or packaging on delivery or storage.
Please note that an image of a Historical Product is only an example of the Historical Product and, in some circumstances, may not accurately represent the quality, look or feel of the Historical Product. If the Historical Product proves to be materially incorrect in comparison to the detail provided, The Royal Mint will return the Historical Product and you will receive a full refund of the amount paid towards the purchase price of the Historical Product.
In the case of Historical Products, The Royal Mint provides no guarantees or assurances that it will locate the Historical Product in the time specified or at all. We will use our reasonable endeavours to inform you if we are unable to locate the Historical Product within the timescale specified.
Delivery
The provisions of this clause 5 shall only apply in respect of Products not placed into storage in our Vault pursuant to clause 8, and which have not been collected from a Store. For the avoidance of doubt, our DigiGold Products cannot be delivered and must be placed into storage, and the remaining provisions of this clause 5 shall not apply to it.

In the case of Bullion Products and Historical Products, you will have the option, prior to placing an order, to place the Products into storage in our Vault pursuant to clause 8, or otherwise have the Products delivered to you. In the latter’s case, additional charges shall apply and shall be confirmed to you during the order process for the Products.
We will endeavour to deliver within 21 calendar days of the date of your order or on the advertised delivery date, unless there are exceptional circumstances. However, any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We shall not be liable for any delay in delivery of the Products that is caused by an Event Outside Our Control. If we are unable to deliver your order within 21 calendar days of the date of your order or on the advertised delivery date, we will notify you in writing of the delay.
In the case of Products which are purchased by you during a pre-selling period, quoted delivery dates shall be from the date of Product launch.
In the event of a significant delay in delivery, you may cancel your order and receive a full refund.
We reserve the right to arrange for delivery of any Products ordered by you to be made directly from our third-party suppliers without our direct involvement in the delivery process. In these circumstances, the Terms and Conditions of this Contract will remain between you and us, and your rights under the Contract will not be affected.
We reserve the right to change any packaging material used and to vary the costs of any packaging materials as may be reasonably necessary.
You shall notify us within 30 calendar days of the advised delivery date or the date of debit of your payments for the Products, whichever is later, in the event of non-receipt by you of the Products.
If you fail to take or accept delivery of the Products then, except where such failure or delay is caused by an Event Outside Our Control or our failure to comply with our obligations under the Contract, we shall, subject to clause 8, store the Products until delivery takes place, and charge you for all related costs and expenses (including insurance).
Notwithstanding clause 9, should you continue to fail to take delivery of the Products, we may at our sole discretion resell or otherwise dispose of part or all of the Products without prejudice to any other remedy available to us. In such event we shall be under no obligation to obtain the best available price for the Products and shall account to you for the sale proceeds less all outstanding charges, costs and expenses.
Quality
On collection from our Store, on delivery pursuant to clause 5 or at such time as the Products are put into storage by us pursuant to clause 8 (in each case as applicable), the Products shall conform with the specification set out on our Platform or in any promotional materials provided to you or displayed in-Store in all material respects. In the event that we provide a sample of the Products to you, such sample is provided solely to enable you to ascertain the quality of the bulk and shall not constitute a sale by sample.
If you are a consumer, we warrant that the Products shall be of satisfactory quality and fit for any purpose held out by us.
You shall notify us of any loss or damage in respect of any Products delivered to you under these Terms and Conditions within 30 calendar days after the date of delivery.
Please note that, in respect of the quality of Historical Products:
due to the age of the Historical Product, the Historical Product may be subject to minor imperfections; and
we do not accept the opinions of commercial third-party grading services, and a difference of opinion on the grade of a coin is not acceptable grounds for the return of a Historical Product due to its quality.
Except as set out in these Terms and Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
Risk and title
Subject to clause 8, responsibility of and risk in the Products shall pass to you on delivery or, if purchased in-Store, at the point you take physical possession of it. Unless as otherwise provided, delivery is deemed to have taken place once you or a resident of the delivery address provided has taken receipt of the Products and has provided his/her signature to evidence receipt but, if it is not possible to obtain a signature, delivery shall be deemed to have taken place once confirmation as status delivered from our courier as evidenced by way of GPS, photographic or other suitable references.
Title to the Products passes to you when we have received actual (and not pending) payment in full (in cash or cleared funds) for the Products and sufficient identification and information as stipulated by us from time to time to satisfy UK anti-money laundering regulations. In the case of Products which are purchased and paid for in full by you during a pre-selling period, title to the Products shall not pass to you until Despatch or collection.
Title to Products sent or provided in error remains with us and does not transfer to you on delivery or collection. We will always check your order before Despatch – however, if an error is obvious, unmistakable and/or could reasonably have been recognised by you as an error, we may request return of the Product. If this is the case, you agree to return the Product to us in accordance with our reasonable instructions. Where we do request the return of the Product, we will specify the method of return and reimburse you for the cost of the return, or alternatively arrange collection of the Product at our expense. Whilst any Product sent in error remains in your possession, you bear all risk in and responsibility for the Product until it has been properly returned to, or collected by, us.
Storage of Products
This clause 8 applies to the purchase of Bullion Products and Historical Products only, and does not apply to in-Store purchases.

At such time as an order for Products is made pursuant to clause 3, you may request that the Products be stored by us at our Vault and, where such request is accepted, we shall store the Products accordingly, until terminated in accordance with clause 5. For the avoidance of doubt, we reserve the right to store Products in any other third-party secure vault(s) as utilised and deemed appropriate by us from time to time – if this is the case, your rights under the Contract will not be affected.
Subject to clause 2 and the remainder of this clause 8.2, all right, title, interest and property in the Products shall be, and shall remain, vested with you at all times that they are stored by us and we shall cause such Products to be specifically identifiable from metal in any form whatsoever, the title to which is vested in any other person or entity. Our DigiGold Products are provided on a pool-allocated basis as against physical gold bars stored by us at the Vault. Your legal right, title, interest and property in respect of your DigiGold Product(s) shall be over your fractional entitlement to the overall bullion pool as represented by your DigiGold account balance(s).
Subject to the above and clause 13, risk in the Products shall remain with us at all times whilst the Products are stored by us, and our liability shall terminate when the Products are delivered to, or collected by, you as a result of a request to withdraw the Products (other than in respect of our DigiGold Products) made by you. We shall, at our own expense, insure the Products held in storage against such risks as deemed appropriate by us from time to time. Subject to clause 13, it is understood and agreed that our liability for any loss, damage or destruction of the Products is subject to the maximum amount of our insurance coverage in place from time to time in respect of the Vault (details of such amount shall be made available to you upon request). You hereby confirm your consent to us insuring the Products as referred to herein.
You shall pay us such service charges and fees for the storage of the Products as set out in our fees’ details information on the Platform (found here) from time to time. The service charges and fees will be payable quarterly in arrears, and we shall send you a quarterly invoice in this regard on the first working day after the expiry of the relevant quarter which shall be payable immediately. At any time after submission of our invoice, we shall debit from your Customer Account an amount equal to the payment due from you to us in connection with such invoice. In the event that the amount of such invoice exceeds the balance in your Customer Account, we may debit the outstanding balance from your Customer Account, and you shall be liable to pay the outstanding balance of the invoice immediately. Details of how our service charges and fees for the Products and their storage are calculated on an on-going basis can be found in our fees’ details information on the Platform.
The arrangement for storage of the Products shall continue until terminated by either party. Subject to the remainder of this clause 5, termination shall be effected by you in accordance with the process set out on the Platform from time to time (where applicable), and/or by us on not less than 2 working days’ written notice. As soon as reasonably practicable following such termination, except in respect of our DigiGold Products, we shall arrange to make delivery of the Products to you (and the provisions of clause 5 shall apply), subject to prior and immediate payment by you of our outstanding storage charges and fees, and any other fees which you may owe us from time to time, up to the date of termination. For the avoidance of doubt, we shall not arrange delivery or collection of your Products (whether in full or in part) until your Customer Account and/or any other debt balance has been cleared in full. With regard to our DigiGold Products, any termination is effective as if a request to buy back the DigiGold Product(s) has been made by you pursuant to clause 10.
Price and payment
Subject to clause 9.3 and 9.5 below, the price of any Products, services, and storage or delivery (where applicable) will be as quoted on, or calculated by reference to, our website and promotional materials from time to time or the order or request process pursuant to clauses 3, 8.4 and 10.2, except in cases of obvious error (being a manifest or clerical error/typographical error). Subject to clause 9.3 and 9.5 below, the price of any Products purchased via telephone or post will be as advertised from time to time (such prices correct at the time of printing), except in cases of obvious error. These prices include VAT (if applicable, and unless stated otherwise) but exclude delivery costs, which will be added to the total amount due as set out in our invoice. Delivery costs shall be as quoted on the Platform or advertisements promotional materials (whichever is applicable) from time to time, except in cases of obvious error. Where you are purchasing Products for delivery outside of the UK, you will be responsible for payment of any and all sales taxes and import duties or equivalent, in connection with the sale, importing and delivery of the Products, due and payable in the jurisdiction in which the Products are ordered and/or delivered. For further information on EU deliveries following Brexit in particular, please see here.
Unless otherwise provided by us, Bullion Product prices displayed include the precious metal price plus any applicable premium (calculated by reference to sourcing, manufacturing, quality-checking process and other associated costs).
From time to time we may, at our complete discretion, require a non-refundable deposit for certain Products. The timing(s) and amount(s) of a deposit, along with any deposit retention scale(s) in the event of a cancellation of an Order, will be communicated to you in writing before you purchase the relevant Product.
If we accept and process any order or request where a pricing error is obvious and could reasonably be recognised by you as mispricing, we may end the Contract and refund you any sums you have paid and request the return of any Products provided to you.
Prices are liable to change at any time because of reasons such as fluctuations in raw material price, and changes in delivery charges, but changes will not affect orders for any Products for which we have already sent you a Despatch Confirmation. If we need to make changes to prices and/or delivery charges, we will contact you using the contact details you provided to us to check whether you still wish to proceed with the order on the basis of the new prices/new delivery charges. No price variations will be applied retrospectively in respect of any orders for Products for which we have already sent you a Despatch Confirmation, but we cannot honour any former advertised prices or delivery charges quoted on the Platform or any promotional materials which have subsequently changed, unless we have already issued you with a Despatch Confirmation in respect of those Products ordered by you.
Subject to clause 9.9, you can pay for Products ordered via the Platform in full by credit or debit card. A debit card may be used to make a purchase up to a maximum of £50,000, or by using a credit card up to a maximum of £20,000.
Subject to clause 9.9, if you are purchasing Consumer Products or Historical Products (but not Bullion Products), you can also pay for Products ordered by telephone or post:
In full by cheque (payable to The Royal Mint) or credit or debit card as above (but we will not charge your credit or debit card until we have allocated stock to your order). Cheques are cashed on receipt; or
By instalments through a Royal Mint Interest Free Account. For more information on this Account please contact our Customer Services Team at PO Box 500, Pontyclun, CF72 8WP, telephone 0800 032 2154 or email at customer.services@royalmint.com. Interest free accounts are subject to status and any rules from time to time.
Unless we agree otherwise, all payments by credit or debit card will be taken, for the full amount due, at the point of order. Where you have ordered more than one Product, you may request for part of your order to be Despatched before the whole order is ready for Despatch once one or more of the Products ordered is ready for Despatch – however, we are not obliged to agree to part-shipment. If you choose and we agree to part-shipment, you will be responsible for all and any additional delivery costs incurred as a result, unless we agree otherwise. If the price of Products ordered does vary (as stated in clause 9.5 above) we will seek your agreement before deducting more than the previously quoted price.
Please note that, when payment is made by credit and/or debit card, your card provider may charge you a fee for your purchase. You should contact your bank or card issuer to confirm any charges which they may impose before any purchase. We will not be liable to you for any such charges.
If you are purchasing Bullion Products through your Customer Account wallet (and not directly by debit or credit card in accordance with clause 9.6 above):
At any time on or after the date and time at which you place an order for the Products, we shall debit from the balance of your Customer Account an amount equal to the payment due from you to us in connection with such order.
If you fail to make any payment due to us under any Contract then, without prejudice to any other rights and remedies afforded to us, you shall, if called upon by us:
pay the late payment fee of 0.50% of the overdue balance for every month or part month that the balance remains unpaid, whether before or after any judgement; and/or
indemnify us for all losses, charges, costs and expenses (including third party banking charges) which we may suffer or incur as a result of the late payment.
If you fail to pay us on any due date in respect of any amount due and owing to us under any Contract then, without prejudice to any other rights and remedies afforded to us including those set out in clause 13.3, we shall be entitled to sell such part of your Products stored in the Vault that are needed to raise funds to enable us to satisfy in full the outstanding payment(s). This clause shall not apply in respect of our DigiGold Products.
For high value orders, particularly first-time orders, we reserve the right to request alternative forms of payment. For example, any orders which exceed £5,000 may require a bank transfer or banker’s draft.
You may be required to provide evidence of your source of funds and wealth in relation to any purchase, and we will contact you where this is required. Where we request this, and you are unable or refuse to provide the required evidence, we may return your funds and cancel any purchase.
Selling Products back to us
This clause 10 applies to Bullion Products held in the Vault only. This clause does not apply to the sale to us of any products which are not held in the Vault – please see here for more.

At any time that the Products are held in the Vault, subject to complying with the remainder of these Terms and Conditions, you may request that we buy back the Products (or part thereof) from you. For the steps you need to take to place a request to sell on our Platform, simply log into your account and navigate the “Sell from Vault” section.
Further to your request for buy-back, we will notify you of the price payable offered by us for the Products through the Platform or by telephone. If you accept this offer for the Products, such price shall be binding on the parties on such acceptance, subject to clauses 1 and 9.3.
In the event that the Products are sold to us, we shall make payment for the Products to your Customer Account within 5 working days, less any outstanding charges due from you to us under these Terms and Conditions.
Title to the Products shall pass back to us as soon as such payment is made by us to your Customer Account.
Consumer rights
Clauses 11.1and 11.2 below do not apply to purchases made in-Store. Nothing in the Contract affects your legal rights under the Consumer Rights Act 2015 (also known as your ‘statutory rights’). You may also have other rights in law. For detailed information on your rights, please visit the Citizens Advice website at www.adviceguide.org.uk, or call 03454 04 05 06.

If you require a model cancellation form under this clause 11, please contact us.

Subject to clause 3 and 11.4, if you are a consumer, you may cancel the Contract pursuant to the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 (Consumer Contract Regulations2013) at any time within 30 calendar days (being twice the default 14 calendar day “cool off” period required by the Consumer Contract Regulations 2013), beginning on the day after you (or someone you have nominated) received the Product(s). In this case, you will receive a full refund of the full original purchase price paid for the Products along with the delivery charges paid (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) in accordance with our refunds policy (set out in clause 12). You will be responsible for the costs of returning the Products to us and this cannot be refunded unless the Products are confirmed by us to be damaged or sub-standard.
To cancel a Contract, you must inform us by writing to Customer Services Team, PO Box 500, Pontyclun CF72 8BR, or email us at customer.services@royalmint.com. You must also return the Product(s) (including, for the avoidance of doubt, any free gift or promotional item or special offer associated with the Contract, and which you might otherwise have been entitled to receive and keep pursuant to the Contract had you not elected to cancel it) to us immediately by special delivery to The Returns Department, PO Box 500, Pontyclun CF72 8BR, in the same condition in which you received them, and at your own risk. You must take reasonable care of the Products while they are in your possession.
Notwithstanding clause 1 you will not have any right to cancel a Contract for the supply of any Products which have been personalised or those Products which cannot be returned for hygiene reasons (unless faulty).
If you purchase Bullion Products:
Notwithstanding the Consumer Contracts Regulations 2013, you have no right to cancel the Contract prior to delivery of the Products, or them being placed into storage pursuant to clause 8 (as appropriate).
In the event of any cancellation by you of the Contract you shall indemnify us for all losses, charges, costs and expenses (including legal expenses) which we may suffer or incur as a result of or in connection with any such cancellation including, without limitation, arising out of any adverse movement of the underlying metal price in respect of the Products. If you are a consumer user, this means you will be responsible for any loss or damage we suffer.
Our refunds policy
When you return a Product to us:
because you have cancelled the Contract between us within the 30 calendar day cooling-off period (see clause 1), we will process the refund due to you including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) within 30 calendar days of the date you have given notice of your cancellation and returned the Product(s) to us;
because you claim that the Product is defective (including Products which have been personalised), we will examine the returned Product. If we believe that the Products returned by you are not defective, we will notify you in writing within a reasonable period of time. Where the Product is defective, we will provide you with an appropriate remedy in accordance with the Consumer Rights Act 2015, e.g. a refund or replacement.
If you purchase a Historical Product which you prove to be inauthentic, we will rescind the sale and refund the total amount paid in respect of the Historical Product. This guarantee is non-transferable and lasts for 2 years from the date of despatch of the Historical Product (GuaranteePeriod). If you are concerned regarding the authenticity of a Historical Product please contacts us by email at customer.services@royalmint.com or by telephone at 0800 032 2154 within the Guarantee Period. Nothing in this clause effects your consumer rights as set out in clause 11.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase, but we reserve the right to refund you by any other reasonable means.
Should you have any queries in relation to the return of any Products, please contact us by e-mail on customer.services@royalmint.com or by telephone on 0800 032 2154.
Whilst Products are in your possession, you are expected to take all reasonable care.
Limitation of liability
Nothing in these Terms and Conditions excludes or limits in any way our liability to you for:
death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors (if applicable);
fraud or fraudulent misrepresentation; or
any other losses which cannot be excluded or limited by applicable law.
Subject to clause 1, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
any loss of profits, sales, business, or revenue;
loss or corruption of data, information or software;
loss of business opportunity;
loss of anticipated savings;
loss of goodwill; or
any indirect or consequential loss.
Subject to clause 1, we shall not be liable to you for any losses arising under these Terms and Conditions to the extent that such loss arises out of or in connection with the natural and inherent ageing, tarnishing, discolouring and/or toning of the Products following delivery pursuant to clause 5.
Subject to clause 1 and clause 13.2:
our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products, except in respect of any losses arising under clause 8 of these Terms and Conditions relating to Bullion Products and Historical Products, where total liability shall be limited to the market value of the Products as at the date of the loss arising (subject to clause 3); and
in the case of Bullion Products and Historical Products, we shall not be liable to you for any losses arising under these Terms and Conditions to the extent that such loss:
(a)is not covered or is otherwise excluded under our insurance policies in place from time to time pursuant to clause 8. We will furnish you with a copy of our insurance policies relating to the Vault upon request; or
(b)arises out of or in connection with the natural and inherent ageing, tarnishing, discolouring and/or toning of the Products following delivery pursuant to clause 5 or, if requested or required, following storage in our Vault pursuant to clause 8, or as a result of you storing the Products otherwise than in accordance with storage instructions as provided by us on the Site.
Except as expressly stated in these Terms and Conditions, we do not give any representations, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
Privacy
Any personally identifiable data about you which we collect will be treated by us in accordance with our Privacy Policy.
Marketing
This clause 15 only applies if you are a business customer. You may also be subject to other obligations in any separate agreement with us.

Where you are a retailer or reseller, you hereby agree to market the Products in such a way as to support and reinforce their high quality image and reputation and to operate the highest standards of display appropriate for products of this nature.
If any of your catalogues, literature, advertisements, brand imagery, photography and other promotional copy (including internet or other electronic material) incorporate references to us, our corporate name or any of our intellectual property or involving the Products, they shall be submitted by you to us for written approval at all stages prior to printing, use or publication. No onward sales of the Products may be made by you by mail order, catalogue or via the internet without our prior written approval. Further, you agree to request in writing from us guidance on the presentation of the Products on any internet site. You shall comply with all guidance issued by us including guidance on page layout, font, colour, file types, security, the use of copyright, material and logo manipulation (Web Design). You cannot use the Web Design or publish it via any internet site without our prior written approval.
You hereby agree not to market the Products in a manner that is defamatory or detrimental to our reputation, or that of His Majesty’s Treasury, including, without limitation, our or its goods, services or employees. Furthermore, with regard to any onward sale of the Products by you acting as a retailer or reseller, you shall take all appropriate steps to ensure that the third party purchaser agrees to be bound by the restrictions set out in this clause 15 as if they were an original party to the Contract.
In the event of any breach of this clause 15 by you, you shall indemnify us for all losses, charges, costs and expenses (including legal fees) which we may suffer or incur as a result of or in connection with any such breach.
Investment and Tax Advice
All information contained on or available through the Platform (or which we provide to you by telephone) or in our promotional materials is for general information purposes only and does not constitute investment advice. Bullion markets can be volatile and the value of bullion may go down as well as up. As such, investments in Bullion Products involve a degree of risk which may make them unsuitable for certain persons. Before making any investment decision, you may wish to seek advice from your financial, legal, tax and/or accounting advisers. You should carefully consider the risks associated with investing in Bullion Products, taking into account your own individual financial needs and circumstances.

Your legal right, title, interest and property in respect of your DigiGold Product(s) shall be over your fractional entitlement to the relevant overall bullion pool as represented by your DigiGold account balance(s). As our DigiGold Products consist of legal ownership of bullion, they do not constitute a financial instrument for the purposes of Part III of the Financial Services and Markets Act (Regulated Activities) Order 2001, which includes amongst other things securities and units in collective investment schemes.
We are not tax or legal advisers and any information provided on this Platform (or which we provide to you by telephone) or in our promotional materials in connection with the tax status of the Products is provided for general information only and should not be relied upon – in particular, the underlying tax legislation is always subject to change. You should obtain any specific advice from your tax and/or legal advisers.
Third Party Access
For the terms and conditions relating to third party access to your account, please see Opening and Managing your Account.

Communications
When we refer, in these Terms and Conditions, to “in writing”, this will include email.
If you are a consumer, if you have any query, or in the event of a complaint, please contact our Customer Services Team at:
Enquiry Number: 0800 032 2154

Email: customer.services@royalmint.com

If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.

Notices
If you are a consumer, all notices given by you to us must be given to The Royal Mint Limited at services@royalmint.com or Customer Services Team, PO Box 500, Pontyclun, United Kingdom CF72 8WP. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or 3 calendar days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

If you are a business:
Any notice or other communication given by you to us, or by us to you, under or in connection with a Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

A notice or other communication shall be deemed to have been received if
(a) delivered personally, when left at our registered office;
(b) sent by pre-paid first class post or other next working day delivery service, at 9.00am on the second working day after posting;
(c) sent by e-mail, one working day after transmission; or
(d) if posted on our Platform, immediately.

In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

Self-Invested Personal Pension Scheme (SIPP)

This clause 20 applies to the purchase of Bullion Products made via the Platform only.

This clause 20 only applies to any application or transaction made in respect of a SIPP.

For the purposes of a SIPP reference in these Terms and Conditions to the customer includes, where relevant, any trustee of a SIPP as well as any SIPP member.

Any gold Bullion Product purchased by a SIPP must be of investment grade defined by HMRC as “gold of a purity not less than 995 thousandths that is in a form of a bar or a wafer of a weight accepted by the Bullion market” or any successor definition(s) by HMRC. Therefore, only such Products on our Platform are available to be purchased by a SIPP.

A SIPP shall not be permitted to elect for the delivery of Products, so any Products purchased shall instead be held in storage pursuant to clause 8 until such time as we buy back the Products from you pursuant to clause 10. The other provisions of these Terms and Conditions shall therefore be construed accordingly.

You, as the SIPP provider, have the ability to provide separate accounts within your designated SIPP Account on our Platform in order that SIPP members can direct you to buy and sell gold within the SIPP using the funds that you have prefunded on their behalf. Alternatively, the SIPP provider can elect for the SIPP member to buy and sell gold within the SIPP through the Platform.

Clause 1 and 2.2 shall not apply.
The SIPP member authorises us to provide such information about any SIPP investments or monies held by us to any relevant SIPP trustee, and to make any payments or enter into any transactions upon demand by any relevant SIPP trustee without any requirement to consult with the SIPP member.

The liability of any SIPP to us is limited to the assets of the relevant SIPP at any given time.

General
You shall promptly notify us of any change to your contact details during the term of the Contract.
You may not assign the Contract or any part of it without our prior written consent. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions.
Subject to clause 1:

We will have no liability to you under these Terms and Conditions if we are prevented from, or delayed in, performing our obligations under these Terms and Conditions by anything outside our reasonable control including, but not limited to the following (each an Event Outside Our Control): strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks or the acts, decrees, legislation, regulations or restrictions of any government.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

Failure or delay by us in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of our rights under the Contract.

If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

These Terms and Conditions, and any other terms and conditions which apply to you, represent the entire agreement between you and us in relation to the subject matter of any Contract.

A person who is not a party to this Contract shall not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999, save that if The Royal Mint’s legal status as a government owned company changes, any rights we have may be assigned by us automatically to any successor body without restriction and any such successor body may exercise rights under the Contract as if it was a party to it.

We have the right to revise and amend these Terms and Conditions from time to time by posting revised Terms and Conditions on the website. The revised Terms and Conditions will apply in respect of any order for Products made 24 hours or more after we have posted them on our website. If you do not agree to our revised Terms and Conditions as posted on our website, please do not order Products from us.

This Contract will be governed by the laws of England and Wales. Any dispute arising from, or related to, this Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last updated on 1st May 2023

PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING OUR SITE.

What's in these terms?
This Terms of Use policy (policy) sets out the content standards that apply when you upload content to our website, mobile applications or other platform offered by us (each a “site” for the purposes of this policy), make contact with other users on our site, link to our site, or interact with our site in any other way.

You are also bound, where appropriate, by the other terms and conditions on our site. In particular, for specific terms on opening and managing your customer account, please see here.

Who we are and how to contact us
www.royalmint.com is a site operated by The Royal Mint Limited (we, us, our and The Royal Mint). We are registered in England and Wales under company number 06964873, and have our registered office at Llantrisant, Pontyclun, CF72 8YT, United Kingdom. Our VAT number is GB 256 5227 96.

We are a Government-owned limited company.

To contact us, please email customer.services@royalmint.com.

By using our site, you accept these terms.

By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

We may make changes to the terms of this policy
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site
We may update and change our site from time to time.

We may suspend or withdraw our site
Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customer.services@royalmint.com.

How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site
Unless explicitly stated otherwise, the content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us
This site may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

How to complain about content uploaded by others
If you wish to complain about content uploaded by other users, please contact us by e-mail at the following: customer.services@royalmint.com.

Our responsibility for loss or damage suffered by you
Whether you’re a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in the relevant terms and conditions on our site.

If you’re a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  (1) use of, or inability to use, our site; or
  (2) use of or reliance on any content displayed on our site.

In particular, we will not be liable for: loss of profits, sales, business, or revenue;

• business interruption;
• loss of anticipated savings;
• loss of business opportunity,
• goodwill or reputation; or
• any indirect or consequential loss or damage.

If you’re a consumer:
Please note that, unless otherwise explicitly provided, we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

How we may use your personal information
We will only use your personal information as set out in our Privacy Policy.

Uploading content onto our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in the remainder of this policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described below.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out below.

You are solely responsible for securing and backing up your content.

We do not store terrorist content.

Rights you are giving us to use material you upload
When you upload or post content to our site, you grant us the following rights to use that content: a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the site and across different media including to promote the site or the service, to expire when the user deletes the content from the site.

We are not responsible for viruses and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

• You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
• You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
• You must not establish a link to our site in any website that is not owned by you.
• Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
• We reserve the right to withdraw linking permission without notice.
• The website in which you are linking must comply in all respects with the content standards set out in the remainder of this policy.
  

If you wish to link to or make any use of content on our site other than that set out above, please contact customer.services@royalmint.com.

Use of our intellectual property
For intended use of our intellectual property, please see our guidance here.

Prohibited uses
You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.

To bully, insult, intimidate or humiliate any person.

• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of this policy.
• Not to access without authority, interfere with, damage or disrupt:
  any part of our site;
  any equipment or network on which our site is stored;
  any software used in the provision of our site; or
  any equipment or network or software owned or used by any third party.
  

Interactive services
We may from time to time provide interactive services on our site, including, without limitation, chat rooms, bulletin boards, and auction platforms (interactive services).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Unless age restrictions are in place, the use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards
These Content Standards apply to any and all material which you contribute to our site (Contribution), and to any interactive services associated with it.

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

We will determine, in its discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

• Be accurate (where it states facts).
• Be genuinely held (where it states opinions).
• Comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

• Be defamatory of any person.
• Be obscene, offensive, hateful or inflammatory.
• Bully, insult, intimidate or humiliate.
• Promote sexually explicit material.
  Include child sexual abuse material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
  Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal content or activity.
• Be in contempt of court.
  Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Impersonate any person or misrepresent your identity or affiliation with any person.
  Give the impression that the Contribution emanates from us, if this is not the case.
• Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
• Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
• Contain any advertising or promote any services or web links to other sites.

Breach of this policy
When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
  Issue of a warning to you.

Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

How can this contract be transferred?
We can transfer our rights and obligations under these terms to any third party, provided this does not adversely affect your rights under these terms.

Which country's laws apply to any disputes?
If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Last updated on 1st May 2023

From time to time, The Royal Mint Limited (we, us and our) runs various promotions in respect of our 886 range of product and services, including gift, promotional and discount codes and vouchers which you can redeem against purchases of some of our products or services (each a Voucher), and discounts or other deals which do not involve codes or vouchers (each a Deal). Any reference below to a Promotion includes all such Vouchers and Deals. 

By using or relying on any Promotion, you confirm that you accept these terms and conditions (Terms), and that you agree to comply with them.

Please note that these Terms do not apply to any deal, gift, promotional and discount codes and vouchers for products and services of:

The Royal Mint which are not 886 products or services.

For the applicable terms and conditions which apply in those circumstances, please
click here and

The Royal Mint Experience. For the applicable terms and
conditions which apply in those circumstances, please click here

The specific terms and conditions relating to each Promotion (Specific Terms) will be advertised with the Promotion either on our website or within the Promotion marketing materials. These Terms will apply along with the Specific Terms however, if there is a conflict or inconsistency between both, the Specific Terms will control and prevail.

When you place an order in conjunction with a Promotion, you also agree to be bound by our general terms and conditions applicable to your purchase.  

You should read these Terms (and those mentioned above) carefully, as they will form part of a legally binding contract between you and us which will govern your purchase and benefit of a Promotion. These Terms (and those mentioned above) apply to the exclusion of any other terms, conditions or contract provided by you.

1. Information about us

1.1. We are a government-owned company.

1.2. The following information is required by the Electronic Commerce (EC Directive) Regulations 2002:

1.2.1. www.royalmint.com is provided by The Royal Mint Limited whose registered office is at Llantrisant, Pontyclun, CF72 8YT, United Kingdom, registered in England and Wales No. 06964873.

1.2.2. Our email address is customerservice886@royalmint.com

1.2.3. Our VAT registration number is GB 256 5227 96.

1.1. To contact us, please email customerservice886@royalmint.com

2. Promotion conditions

2.1. We reserve the right to vary, modify, withdraw or cancel a Promotion at any time.

2.2. Vouchers are, and will always remain, our property.

2.3. Vouchers cannot be copied, distributed, reproduced, or stored in any data retrieval system.

2.4. Unless we otherwise explicitly provide in the Specific Terms, Promotions:

2.4.1. cannot be applied to or used in conjunction with orders already placed;

2.4.2. must be used or applied before an order is placed;

2.4.3. cannot be used to discount delivery charges;

2.4.4. are only valid while stocks last;

2.4.5. cannot be used in conjunction with any other offer, discount or promotion;

2.4.6. are non-transferable and non-assignable;

2.4.7. cannot be redeemed or exchanged for cash or credit; and

2.4.8. may be excluded from certain products and services.

2.5. Unless we otherwise explicitly provide in the Specific Terms, Vouchers are valid for a period of twelve (12) months from the date of purchase only, before the end of which time you must have redeemed your Voucher.

2.6. Subject to any agreements with third parties, we reserve the right to withdraw a Promotion at any time, and refuse to apply the Promotion to an order, for any reason, including where:

2.6.1. in our opinion, the Promotion is invalid for the order you have placed;

2.6.2. there is an instance of fraud, misuse or tampering;

2.6.3. we or you face technical errors; and

2.6.4. circumstances beyond our control mean we cannot apply the Promotion.

2.7. If you cancel a contract, any:

2.7.1. discount or deal applied to the purchase of the qualifying item as a result of redeeming or relying on a Promotion will be subtracted from the refund you receive; and

2.7.2. free gift or promotional item or special offer given in a Promotion associated with your purchase, and which you might otherwise have been entitled to receive and keep had you not elected to cancel it, must be returned along with the qualifying item.

2.8. We will not be liable to you or any third party for any loss arising out of the refusal, cancellation or withdrawal of a Promotion, or for your failure or inability to use or benefit from a Promotion.

3. General

3.1. We will have no liability to you under these Terms if we are prevented from, or delayed in, performing our obligations under these terms by anything outside our reasonable control including, but not limited to, strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks or the acts, decrees, legislation, regulations.

3.2. You may not assign your rights under these Terms without our prior written consent. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.

3.3. Failure or delay by us in enforcing or partially enforcing any provision of these Terms shall not be construed as a waiver of our rights under the Terms.

3.4. If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

3.5. These Terms, along with any relevant other terms and conditions on our site which are applicable to you (including those listed above), represent the entire agreement between you and us in relation to the subject matter of any contract arising from these Terms.

3.6. A person who is not a party to the contract between you and us shall not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999, save that if our legal status as a government owned company changes, any rights we have may be assigned by us automatically to any successor body without restriction and any such successor body may exercise rights under these Terms as if it was a party to it.

3.7. We have the right to revise and amend these Terms from time to time by posting revised versions on our website. The revised terms and conditions will apply in respect of any order for the relevant product or service made 24 hours or more after we have posted them on our website. If you do not agree to our revised terms and conditions

Updated 22nd January 2022 as posted on our website, please do not order from us.

3.8. We will only use your personal information as set out in our Privacy Policy .

3.9. These Terms will be governed by the laws of England and Wales. Any dispute arising from, or related to, these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Updated 22nd January 2024.